CAPA Webinar - What a difference our taiohi feedback can make!


What a difference our taiohi feedback can make! 
Choice and Partnership Approach (CAPA) webinar took place Thursday 12 August 2021



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Consumer feedback is pivotal to providing quality services. Whanganui maternal infant child adolescent mental health and addiction services listened to their taiohi and adapted their services to provide whānau friendly and focused service delivery


Joanna Heap
Master of Nursing, PG Cert Public Management.
Jo has 25+ years’ experience working in Child, Adolescent and Family/Whānau community health and education in New Zealand. Jo returned to Whanganui District Health Board from New South Wales, Australia in 2016 where she was working for Children & Young People’s Mental Health, Central Coast Local Health District, for four and a half years as a COPMI Parenting Coordinator. Jo has presented overseas and published articles related to child, adolescent and family health. Jo is currently working as a Clinical Nurse Educator in a SPHC (COPMIA) and MICAMHAS clinician roles for Whanganui District Health Board.

Jo Hollins
Jo is a UK trained Mental Health Nurse, who moved to NZ in 2005.  Jo worked in an adult mental health unit in Whanganui for 3 years, before joining CAFS 12 years ago as a Community Psychiatric Nurse.  The service has undergone many name changes during that time and is now known as MICAMHAS.  Jo enjoys advancing her knowledge and practice, to this end completed a Masters Degree in Health Science endorsed in mental health (awarded with Distinction) through the University of Otago, and continues to build on the EMDR training she’s undertaken to date with a focus on children and adolescents.

Thursday 12 August 2021